Refund policy

Because our products are digital downloads, we do not accept returns. Once a file has been delivered, it cannot be "returned" in essence.

However, we offer a 30-day refund policy. If you experience a technical issue with your download or the file is not as described, please contact us at tshiunzaj@gmail.com within 30 days of purchase with your proof of purchase and a description of the issue. We will assess each request on a case-by-case basis.

For physical print orders, please contact us at tshiunzaj@gmail.com within 30 days of receiving your item. Items must be unused and in their original condition. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

You can always contact us for any return question at tshiunzaj@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or otherwise damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Due to the nature of digital products, all sales are final once the file has been delivered. We do not accept returns on digital downloads under any circumstances, except where the file is defective or otherwise damaged.

We also do not accept returns on sale items or gift cards.

Please get in touch at tshiunzaj@gmail.com if you have questions or concerns about your specific order.

Exchanges
As our products are digital downloads, we do not offer exchanges. If you have purchased the wrong item in error, please contact us at tshiunzaj@gmail.com and we will do our best to assist you.

European Union 14 day cooling off period

If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. However, please note that this right does not apply to digital downloads where the download has already commenced, provided you have given prior express consent and acknowledged that you thereby lose your right of withdrawal. By completing your purchase and accessing your digital file, you acknowledge and agree to these terms.

For any questions regarding EU orders, please contact us at tshiunzaj@gmail.com.

Refunds 

Once your refund request has been received and assessed, we will notify you whether it has been approved or not. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at 

tshiunzaj@gmail.com.